When you call Decker's Carpet Cleaning you can expect a carpet cleaner
who will go out of their way to deliver amazing results. In fact, we
guarantee our work.
We believe in our skills enough to invest our family's time, energy, and money. We believe in the quality of our work enough to put our name on it. And finally, we believe in our abilities enough to offer a guarantee that if we cannot clean your carpet, upholstery, tile, or stone beyond your expectations and deliver on what we promise, we will rush back and re-clean the area in question.
When we first started out in 2011, we followed prevailing wisdom when
it came to carpet cleaning technology. We used Hot Water Extraction,
otherwise known as Steam Cleaning, to clean every carpet. It didn't
take long for us to realize Houston has some specific conditions that
do not always cooperate with Hot Water Extraction cleaning. For one,
it's HUMID here. Dry times were slow, regardless of the GIANT
machines, big wands with massive airflow, and industrial air movers to
speed the drying process.
Another issue is the pollen and plant matter in the Livable Forest of Kingwood and other master planned communities like The Woodlands and Atacsocita, or the fine soil and sand in more rural and rustic farm areas in New Caney or Porter, or the clay soil around Lake Houston and Huffman. All these areas respond differently to different treatments and they all deposit fine particles deep in the carpet. Particles that turn to mud when they get wet.
We love our dogs here in Texas, too. But many times those dogs (and cats, ferrets, rabbits, chinchillas, birds, lizards, horses, chickens, and guinea pigs…) come with their own unique set of issues. Combined with the humidity, this can offend the nose and even make us sick. Many cleaners use deodorizers and enzymes to attempt to mask or digest urine issues. Our experience taught us that enzymes have a place, but are not the best way to treat urine issues.
Over time, with research and late night study combined with trial and error we had a realization. Many times we fix the Steam Cleaning problems with Encapsulation Cleaning, so why not use encapsulation as a primary cleaning method? It's generally used in commercial cleaning with high traffic and heavy soils, so what stops us from using it for residential cleaning?
Hi My name is Mike Decker. My family and I started Decker's Carpet Cleaning back in 2011 because our dogs and cats were making a mess. Renting a machine from the grocery or hardware store was affordable, but took all day and left the carpets wet, soapy, and not all that clean. Not to mention who knows what happened to it before you got it!
We tried the chain services. Wait around for half a day... Crew (of one) arrives late, smelly, grumpy and tired... They rush through the full house job in an hour or so… door wide open and machine screaming in the driveway leaking some kind of smelly fluid, and it costs me a few hundred dollars. The carpet dries slowly (duh), and looks … a little… better. It still smells like dog and cat pee, but now it smells musty too.
I cleaned carpets for a guy near Chicago back in the early 1990's, before my retail days. I learned all the ways to soap up a carpet and make it look great, only to rapidly resoil and ensure that 6 month repeat call. I learned that most people don't know cheap cleaning chemicals from quality cleaning solutions and a company can use cheap products that turn the technician's tongue numb and pollute the environment in and around the home, but tell the customer they are using only the best products and that they are safe.
I knew at this point my family and I could do better.
So I left my corporate retail management job, took my 401K, and went to work. Quinn and I put flyers on doors, cold called businesses, and took any crazy job that came our way, while Lissa handled back office tasks and eventually started helping with phones. After school and weekends for Quinn, and during the day was me cleaning alone while taking phone calls. It was long days and hard work, but we quickly grew a following.
Eventually we grew enough to hire some help. Lissa, my wife, left her job and ran the office and phones and we were growing. We've grown a bit since then Lissa now has her own business, but handles some back office and bookkeeping. Quinn handles phones and is working on an expansion plan, while I manage the crews in the field and help with phones (I'm a quality control freak and can't let either go!).
Over the first 7 or 8 years, we've honed our approach to cleaning to put our realizations to practice and we have produced our own Science Based Proprietary Hybrid Cleaning System for residential carpet cleaning. We use a combination of earth friendly and family safe Colloidal Micelle Nanoparticle detergent, sodium carbonate based cleaning solutions, and odor and soil encapsulating polymers. We combine multiple dry soil removal steps, Hot Water Extraction, and Pad-Capping or Cotton Bonnet Extraction using a triple action orbital and Low Moisture Cleaning Technology.